HOTEL, SPA & RESORT
Successful accommodation and recreational venues are designed to produce exceptional guest experiences in the contemporary context. We turn accommodation, tourist attractions and activations into standout experiences by fine-tuning and re-designing each and every touchpoint of our client's venues bringing their inherent value to the forefront and refining how it is packaged.
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Our Clients Include:
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Museums | Hotel Chains | Boutique Hotels | Art Galleries | National Monuments | Resorts | Safaris
START-UP CONSULTING
Having seasoned and dynamic support is one of the main determinants of success for new entrants into the accommodation arena. Operational excellence, a compelling concept and exemplary execution are only a few of the key drivers of financial success in the hospitality arena. Our start-up consulting programmes are designed to ensure that business owners are comprehensively supported from day one:
BUSINESS PLANNING
Planning effectively and having access to the right information at the right time allows organisations to balance investment in key activities against current market conditions. We develop comprehensive, Investor-Ready Business Plans that contains everything needed to present to prospective investors, partners and funding institutions.
CONCEPT DESIGN
Our end-to-end concept design process is a collaborative journey we embark upon with new entrants into the accommodation arena. Concept Design Market Research & Feasibility Study Brand Development F&B Offering Creation Layout Design & Interiors
STAFFING & MANAGEMENT
A business operating in the hospitality arena is only as excellent as the people behind it. We create bespoke staffing and training programs aligned to our client's unique needs. Executive Coaching Workforce Planning Policy & Procedure Development Training & Development Programs Performance Management B-BBEE Advisory
STRATEGIC SERVICES
Our strategic team is comprised of former restauranteurs, financial advisors, creative directors and senior strategists all of whom have had extensive exposure to the ever-changing and notably challenging hospitality and tourism sphere.
Our strategic approach is specific, impactful and collaboratively designed with our clients.
BUSINESS ADVISORY
OPERATIONAL OPTIMISATION
BUSINESS ACCELERATION
We create business models that are future-proofed and destined for commercial success. Remaining competitive in an ever-evolving market is a crucial challenge for every business: Commercial Analysis Market Analysis Change Management Pricing & Positioning Competitive Strategy Business Model Innovation
Optimising daily systems, processes and operations is a key element in streamlining a business and setting it up for revenue expansion: Streamlining Financial Processes & Controls Back-Of-House Optimisation Food & Beverage Costing Streamling Procurement Processes F&B Safety Procedure Optimisation Bar & Mixology System Optimisation Development of Standard Operating Procedures
We’ll help you find new revenue streams to complement your brand or break into a new market: Concept Revitilisation New Product Development On-Site Touchpoint Alignment Revenue Expansion Programs Operational Optimisation Business Expansion Coordinating Strategic Partnerships PR & Marketing Programs
BRANDING & MARKETING
A compelling brand is the backbone of any hospitality enterprise and as such, we aim to create accommodation brands that speak to the contemporary consumer but also stand the test of time. Our marketing and communication strategies leverage the massive potential of the digital landscape to bring standout experiences to our client's audiences.
BRAND DEVELOPMENT
DESIGN & DEVELOPMENT
END-TO-END DIGITAL & PR
Our strategic branding efforts are geared toward connecting with community, creating brand loyalty and ensuring recognition: New Brand Development New Concept Development Rebrand & Brand Revitilisation Brand Touchpoint Review & Alignment
Consistency across all brand touchpoints is a crucial factor in developing a recognisable and formidable lifestyle brand: Brand Touchpoint Assessment & Alignment Website / App Design and Development Apparel & Uniform Design Product and Packaging Design Menu & Print Media Design
We provide all key digital marketing and PR solutions in-house. Digital Marketing Strategy Social Media Management PR & Communications Community Management Email Marketing Ad Campaign Management
EXPERIENCE DESIGN
Art galleries, luxury hotels, museums, nature-oriented self-catering stays, safaris, national monuments- these are just some of the projects covered by our experience design program wherein we work to fine-tune every touchpoint of a venue to create world-class guest experiences.
KITCHEN/BAR OPTIMISATION
STAFF TRAINING
EXPERIENCE DESIGN
We design kitchens and bars suited to every size, style and scale. Kitchen & Bar Audit Architectural Planning & Interior Design Mechanical, Electrical & Plumbing Specifications Equipment Procurement Foodservice Layout and Design
More often than not, hospitality staff are a venue's most important touchpoint. We strive to create dynamic organisational cultures that inspire people to learn more, do more and be more. Waiter Training FOH/BOH Training Customer Service Training Performance Management Programs
We work to optimise and refire every element of a restaurant' or bar's offering. Wine Selection Review Bar Offering Redesign Food and Menu Offering Redesign Staff Knowledge Program Experience Audit & Improvement Plan  Interior & Exterior Design
INTERIORS & ARCHITECTURE
Community-oriented spaces lie at the centre of everything we do. A hotel's backdrop is as important to the guest experience as what is on offer inside.
INTERIOR & EXTERIOR DESIGN
ARCHITECTURE
REAL ESTATE SERVICES
We create innovative designs aligned to the unique needs, timelines and budgets of our client's budgets.​ Concept Development Conceptual Rendering Budgeting & Timelines Interior Design Exterior Design & Signage Kitchen Design & Specifications Furnishing & Styling Installation Procurement
Our technically masterful in-house architects are dedicated to creating cutting-edge, innovative spaces: Development Feasibility Concept Design Development Interior Architecture Project Management
Whether we are working with large commercial property portfolios looking to secure high-quality tenants or restauranteurs embarking upon a new venture, we are experts in the hospitality real estate arena: Site Selection & Feasibility Studies Demographic Studies Lease Negotiation Precinct Engineering Tenant Selection & Set-Up Support Landlord / Tenant Representation